Product Return Policies and Procedures

One-year Limited Warranty: Canada and US Orders

TalkSwitch units sold within the United States and Canada come with a one-year limited warranty that is valid from the date of purchase. This warranty covers the entire contents of the TalkSwitch package. It is your responsibility to return a defective TalkSwitch unit or package item (power adapter, serial cable, software CD, user manual, etc.) to TalkSwitch, and to pay for the shipping costs each return incurs. TalkSwitch will replace the defective product and ship it to you at our expense.

To Return a Defective Product

1. Call a TalkSwitch technical support representative at:
   Toll free in North America: 1.866.393.9960
   International: +1 613.725.2466
   
2. Our support representative will determine the nature of the defect and give you a unique Warranty Return Authorization (WRA) number with instructions on how to return the product.
3. Ship the defective product in the original package with the WRA number to TalkSwitch. We’ll send you a replacement product as soon as your return arrives at our offices.
4. If the original packaging is not used for shipping, any damage will be the responsibility of the customer.

One-year Limited Warranty: International Orders

TalkSwitch units sold in countries other than Canada and the United States have a one-year limited warranty that is valid from the date of purchase. This warranty covers the entire contents of the TalkSwitch package. It is your responsibility to return a defective unit or package item (power adapter, serial cable, software CD, user manual, etc.) to TalkSwitch You must pay for the shipping costs each return incurs, a US$20 brokerage fee, and any applicable customs levies. TalkSwitch will replace the defective product and ship it to you at your expense.

To Return a Defective Product

1. Call a TalkSwitch technical support representative at (613) 725-2980.
2. Our support representative will determine the nature of the defect and give you a unique Warranty Return Authorization (WRA) number with instructions on how to return the product.
3. Ship the defective product in the original packaging with the WRA number to TalkSwitch We will charge your credit card for the US$20 brokerage fee and shipping costs, then send you a replacement product as soon as your return arrives at our offices.
4. If the original packaging is not used for shipping, any damage will be the responsibility of the customer.

30-day Money Back Guarantee: Canada and US

TalkSwitch offers a 30-day, money-back satisfaction guarantee on its products — but only if you buy them directly from TalkSwitch. The guarantee is in effect from the date of purchase. If the TalkSwitch model(s) do not operate to your satisfaction, it is your responsibility to return the package and all of its contents to TalkSwitch. You will be required to pay for the shipping costs your return incurs.

To Return a Product

1. Call a TalkSwitch technical support representative at (613) 725-2980.
2. Our support representative will give you a unique Return Merchandise Authorization (RMA) number and provide instructions on how to return the product. You may not return a product without an RMA number.
3. Ship the product in the original packaging with the RMA number to TalkSwitch.
4. If the original packaging is not used, any damage will be the responsibility of the customer.
5. TalkSwitch will open and inspect the returned unit, then authorize a credit.
6. TalkSwitch will mail a credit invoice to notify the original purchaser of the credit.

30-day Money Back Guarantee: International

TalkSwitch does not offer a 30-day money back guarantee on its products to customers outside Canada or the United States.